Dear staff at Lucy Chieng Aged Care Centre,

We are the son and the daughter of 聶慧蓮婆婆.  Before mum passed away and was still conscious, she reminded us to extend our heartfelt gratitude to all LCACC staff who had provided dedicated and professionally care for her! Mum was one of the first batch of residents who moved in.  In more than nine years, staff cared for her far more than what sons and daughters might do.  Her longevity owed much to this tender loving care.  She had the most comprehensive care – from enjoying a variety of daily activities in her early days to (in her final days) receiving insulin every night, dressing for her legs every morning, meal feeding, palliative care…your tender loving care was what we, as well as my mum, were immensely grateful for.  Viewed either from the perspective of  a family member or just a visitor, your professional, comprehensive and need-based care services deserves to be reckoned as the best among all residential care services in Australia.  Though mum had already passed away in gratefulness and grace, we trust that the LCACC spirit will live on to even higher grounds!  We would love to thank you all once again.

Wishing you all achievements in work, a prosperous future and good health!

Peter (son) & Phyllis (daughter)

November 2020

Every year on every Mother’s Day and in every Dragon Boat Festival, the caring staff from Stanley Hunt Seniors Wellness Centre will give away cards and ‘zong-zi’s to the elderly.  Maintaining this tradition despite the pandemic warmed our hearts.  May I thank all the staff at SHSWC again for their care and concern!

Rui Chan HUANG               

September 2020

You feel like at home in Stanley Hunt Seniors Wellness Centre — amiable staff, a relaxing and happy mood.  During the pandemic staff at SHSWC took the initiative to encourage everyone to take up infection control measures. We sang, danced and exercised together (either sitting or standing) all over the premise – in the courtyard, along the corridors and on different levels, stretching our bodies and limbs in a great mood as if we were all in our younger days.

The pandemic had lasted for more than half a year since March.  As the centre staff continued to deliver hot meals to us, they also asked about our wellbeing.  When I wasn’t feeling well, they encouraged me to attend to my health so as to become well again soon.  Words can never express my gratitude.

Huan Ming LIN   

September 2020

Thank you for the generous gift towards my late father Chiu Leung. Our family really appreciate your kindness and support at this difficult time. Thank you Wendy and your team for your advice and services provided to my father in the past three years. It’s been wonderful with all your help.

We would also like to express our appreciation to Hao Chieu LY who was the main care staff to my father. He is a very responsible, dedicated and trustworthy care staff who had taken such good care of my father. Thank you Hao Chieu. Thank you all very much!

Leung’s family   

September 2020

The staff and care workers of Australian Nursing Home Foundation had been warm-hearted and treated our family as if father were a family member of their own. They regularly liaised with us in regard to his health and wellbeing and we are happy that they cared for our father, grandfather, and family to the end of his life.   

Andrew Lam (son of Kevin)       

September 2020

It’s because of your encourage that I had the courage to stand up; it’s because of your care and concern that I could face life positively.  When I’m down-hearted, Grace helped me face and solve my problems.  Your enthusiastic support cleared my worries.  May I thank again all the staff at So Wai Seniors Wellness Centre for their tender loving care — something that I’d never forget.

Ling Wah NG & Bing Wah CHENG 

September 2020

With your home care services, my husband feels that he is not abandoned, knowing for sure that there are people who care for him and respect him.  A happier mood helps his recovery.  I am very grateful to the endeavour of every staff and the person-centred management by senior staff.  Your services not only truly depict the Chinese saying ‘Human beings are born with a kind nature’ but also promote the new social merit of ‘respect for the elderly, love for the young’.

Wife of King Lun LI   

May 2020

I would like to thank ANHF home care staff for their dedicated services, especially during the COVID-19 pandemic.  Their genuine care and concern significantly alleviate our fear and worries during this difficult time.

CHEUK Sau Shu  

April 2020

The dedicated care for my mother ensured that she had safety and comfort in her final years.  Her days at Chow Cho Poon Nursing Home were the best days in her life.  I’d like to sincerely thank again the management team and the staff at the facility!

Sam (son) and Katherine (daughter)     

January 2020


I’m currently living at Poplar Street Community Housing. The heavy downpour in Sydney’s ‘once-in-a-century’ torrential storm in Sydney last month permeated through walls of many households and thoroughly wetted the carpets. Mr Jacky Chan, our Community Housing Officer, immediately inspected the affected units and informed the relevant staff to come to our rescue. Peter, the handyman, quickly attended to walls and bay windows that required urgent repair.
My heartfelt thanks, appreciation and praise go to such a professional team of ANHF!

May 2021

Extracted from Eulogy of Ms Lily Tong – written by her granddaughter
Nan spent her last years at Bernard Chan Nursing Home, where she was later joined by Kevin (Grandpa), and where she passed away surrounded by family. She was very well looked after there and we are grateful for the care that they gave her.

Written by Ms Tong’s grand-daughter
February 2019

Zhong Min (room 25A) had a fulfilling family time during his five-year stay in Bernard Chan Nursing Home. The Directors of Nursing led their professional teams in providing quality care for every resident, responded to all our concerns with solutions and pleasant smiles. We felt so grateful for such tender loving care. Here in BCNH is indeed a paradise on earth, a place where different daily programs inject happiness and joy in the lives of residents!

While Ah Bo always works in the lounge area with a happy face despite the busy tasks, nurses carefully assist residents in their medication needs, treating them as if they were their own family members. New programs are on display on the notice board, residents recall fond memories through various festive programs conducted by staff.

I have to thank all the DONs for getting close to our hearts, sharing our happiness and sorrows, lending a helping hand to our worries. Seeing the excellent models from leaders, the staff follow their examples and treat every resident with equality, all contributing to make BCNH a home of vivacity and love.

Bygone nights and distant music are eternal, yet people who leave in the course of time. There is no way to go against the law of nature… May the flowers bloom forever, the moon shines till eternity, mankind has longevity!

Written by Mr Zhong Min QU’s wife
February 2019
(Edited by Communications and Marketing Unit)

I would like to commend the service and work ethic of the staff at the Hurstville branch of ANHF and I particularly want to commend Bridget Tam. She has been most helpful and kind in dealing with any queries and issues that my mother, L.Vuong who is an elderly with ANHF) and myself. Bridget has been most patient and attentive to my continuous questions and requests – I feel most happy with her help. The services of ANHF has relieved a lot of the trials and tribulations involved with the care of my mother, and the ongoing kind and attentive service that I continue to receive contributed to this. My Mother has also expressed to me that she enjoys the regular excursions with the ANHF – she has visibly brightened and appeared more cheerful from the exercise, activities and socialisation. It makes me extremely happy that she is more uplifted, and I am so appreciative of the staff that have taken a part in that.

I would like that you pass on these words to the staff at the ANHF. I am forever grateful for the help and look forward to continue having my mother participating at the ANHF.

Thanks again,


March 2018

Dear Phoebe,

Thank you very much for the information about the Carers Support Group. You have been so supportive and caring in providing me with the timely information that I needed so urgently.

My sincere gratitude!


March 2018

Dear staff and volunteers at SWSWC,

Your staff are passionate, patient, very responsible and friendly. They are so careful in helping us to move about or to get on and off the bus. Their friendly smiles bring everyone happiness and health.

My special compliments go to Eliza Chan who:

  • Assisted L.W Ng to arrange residential respite and register for long term residential care.
  • Provided emotional support for my daughter, gave her the peace of mind that staff would certainly take good care of me. Therefore, she felt better as she returned to Hong Kong to attend to her own illness.

It was because of your support that I overcame my anxiety and to face life positively. Thank you all once again for your care and concern.

B.W. Cheng
February 2018

To the Home Care Team,

May I express my heartfelt thanks to all Home Care Services staff for your efficient and excellent services when my mother and I were in illness (September 2017). It was because of the quick support from Perry and Joanne that we could gradually recover. The professionalism and quality service demonstrated by every staff, plus your team work were crucial to the wellbeing of elderlies and their family members.

C.T. Lou

Lucy Chieng Aged Care Centre,

Your care and respect for the elderly are adorable and praiseworthy! This helps my 80+ year old parents stay closely together. We are so very thankful for your tender loving care. Indeed we are very thankful!

The Li family

October 2017

To the Staff & Carers,

Our sincere gratitude for your love and care of our late mother and grandmother Mrs K.Lo. Thank you so much!

The Lo Family.

March 2017

To Bernard Chan Nursing Home,

I am 97 years old and have resided in BCNH for more than a year. The staff here are very friendly, dutiful, attend to the needs of elderly residents and I love the meals here. The Deputy of Nursing leads the team well. My sincere gratitude to you all.

LK Chen

March 2017