COVID-19 Update

Message from the Chairman and the CEO

No doubt, by now, you are all aware of the rapidly evolving situation concerning COVID 19 or Coronavirus affecting Australia and the world.As the situation continues to develop, at ANHF, one thing will remain constant. That is, at ANHF, we will make our decisions with the well-being of or elderly community, staff and volunteers as our utmost priority.I sincerely hope you have noticed our efforts and actions over the past 8 weeks to ensure that the safety and wellbeing of our elderly, our staff and volunteers and our visitors, is not compromised during this unprecedented pandemic.

We continue to take guidance and monitor the Coronavirus situation globally and take seriously the advice of the World Health Organisation and the Australian Government Department of Health.

Since the outbreak in Hubei, China, at the end of January, in ANHF, we have adopted the following prompt actions and guidelines to ensure the health and safety for everyone:-

  • Cancellation of all Chinese New Year celebrations and mass functions to mitigate the risk of community spreading.
  • All staff, volunteers, consumers, visitors and contractors who have been to overseas countries with reported COVID-19 case(s) or being in contact with a confirmed case are required to self-isolate for 14 days.
  • Any staff, volunteers, consumers, visitors and contractors are required to have temperature screening, disclose of travel history and sanitise hands on arrival.
  • Anyone who has a fever or symptoms of a respiratory is requested not to work or visit
  • Alert signs, posters on hand-washing and update information re COVID-19 and fact sheets are put up at the entrance door and within every facility.
  • Regular communications via letters, notices and emails with consumers and their families, staff and volunteers about update of COVID-19 together with fact sheets and information prepared by Department of Health.
  • Vigilant practices are in place to identify any consumer is unwell with temperature or respiratory symptoms. If suspected case is identified, we will contact family member to track exposure history and take prompt actions accordingly.
  • Referral will be made to Communicable Disease Control Disease Branch on 1300 066 055 ASAP for anyone showing severe symptoms of COVID-19 and/or with difficult breathing.
  • Stepping up infection control measures such as cleaners are reminded to have more regular sanitising of common areas including handrails, furniture surface.
  • Personal protective equipment (PPE) stock is being monitored to ensure we have sufficient resources in the event of an outbreak.
  • Ensure ANHF is well prepared for COVID-19 Pandemic, A Disaster and Outbreak Response Team (DOR) has been set up. ANHF COVID-19 Response Plan has been developed to support our facility/service in case of an outbreak or when suspected case is identified.  A COVID-19 Preparedness Checklist has been completed to guide the management and frontline staff to check off things that need to be covered to prepare for COVID19 outbreak.
  • Staff Training sessions have been scheduled to enhance better understanding of symptoms and signs of COVID-19 and exposure risk; personal hygiene; appropriate use of PPE and handling and disposal of clinical waste; food handling and cleaning of used food utensils etc

It is vital that we are able to continue to deliver our essential services but in doing so, we, like others, face many challenges.

We will continue to closely monitor the situation and will implement changes to our operations where and when necessary, sometimes without or with short notice. It is critical that we develop and implement flexible strategies.

We appreciate your support, co-operation and patience during these unprecedented times and most of all, we value the well- being of our community.


Yours sincerely,

Ellen Louie                   Ada Cheng

Chairman                     Chief Executive Officer


To download this message, click on the below link: 

Letter from the Chairman & CEO – 18 March 2020



Chief Executive Officer

From the CEO – Amid COVID-19 – 7 May 2020

From the CEO – COVID-19 Update: Health & Safety Reminder – 7 March 2020


Community Care

Safe Work Australia: Workplace Principles & Practice – In-Home Services during COVID-19 – 5 May 2020

Home Care Clinical Newsletter – COVID-19 – April 2020

Community Care Letter to Consumers, Tenants & Carers – Protecting Older Australians – 1 April 2020

Community Care Letter to Service Providers – 24 March 2020

Letter to Home Care Consumers – 17 February 2020

Community Care: Information & Recommended Health Care Actions – 17 February 2020

Letter to Home Care Consumers – 29 January 2020


Residential Care

Letter to Residential Care Residents & Relatives – Update #9 – 15 May 2020

Industry Code for Visiting RAC Homes during COVID-19 – 15 May 2020

Mandatory Requirement on Influenza Vaccination – Update #8 – 28 April 2020

2020 Influenza Vaccination – Mandatory Requirement for Anyone Who Need to Work or Visit a RACF

Letter to Residential Care Residents & Relatives #7 – 1 April 2020

How to protect yourself and people you are caring for from infection with COVID-19 – March 2020

Letter to Residential Care Residents & Relatives #6 – 19 March 2020

Letter to Residential Care Residents & Relatives #5 – 6 March 2020

Residential Care Letter: Information for Visitors During COVID-19 Outbreak – 2 March 2020

Letter to Residential Care Residents & Relatives #4 – 29 February 2020

Letter to Residential Care Residents & Relatives #3 – 16 February 2020

Letter to Residential Care Residents & Relatives #2 – 12 February 2020

Letter to Residential Care Residents & Relatives #1 – 31 January 2020


Keep up to date with the latest news from the Department of Health:

Australian Government Department of Health

New South Wales Government Department of Health

New South Wales Government Department of Health Facebook

NSW Health: COVID-19 Updates

World Health Organisation


Factsheets – Australian Government Department of Health

Interim Advice on Non-Inpatient Care of Persons with Suspected or Confirmed COVID-19

Factsheet for Older Australians – I have a Home Care Package, What Does this Mean for Me?

Covid-19 Information for Residents of RAC Services, their Family Members & Visitors

Families & Residents on Restricted Visits to RACF

COVID-19: Identifying the symptoms

Slowing the spread of COVID-19 – Practice social distancing

Practise simple hygiene by washing hands regularly

NSW Health Secondary Triage – Information for Residents & their Families

NSW Health Factsheet – Secondary Triage for RACF


COVID-19 Advice for the Public: Myth Busters

COVID-19 virus can be transmitted in areas with hot and humid climates

Cold weather and snow CANNOT kill the new coronavirus

Does the new coronavirus affect older people, or are younger people also susceptible?

Taking a hot bath does not prevent the new coronavirus disease

The new coronavirus CANNOT be transmitted through mosquito bites

Can an ultraviolet disinfection lamp kill the new coronavirus?

Can spraying alcohol or chlorine all over your body kill the new coronavirus?

How effective are thermal scanners in detecting people infected with the new coronavirus?

Are antibiotics effective in preventing and treating the new coronavirus?

Do vaccines against pneumonia protect you against the new coronavirus?

Can regularly rinsing your nose with saline help prevent infection with the new coronavirus?


Additional Resources – Learn the fundamentals of infection prevention and control: 

Australian Department of Health: How to protect yourself and the people you are caring for from infection with COVID–19

World Health Organisation: When and how to use masks


Frequently Asked Questions:

NSW Health: COVID-19 Frequently Asked Questions