Home Care Package

Home Care Packages (HCP) are one of the ways that older Australians can access affordable care services to get some help at home. They are designed for those with more complex care needs that go beyond what the Commonwealth Home Support Programme can provide.


What Services Can I Get at ANHF?

We specialise in providing person-centred home care services to elderly Chinese, Vietnamese and Southeast Asian people to support them to continue living in their own home. We’ll customise our care to suit you – and our professional and friendly staff will walk with you as your care needs change.

Domestic Assistance

- general cleaning
- laundry
- assisting with meal preparation
- shopping (accompanied or unaccompanied)

Social Support

- transport service for attending social activities
- tele-social care
- seniors wellness centre
- Community Volunteer Service
- technology assistance
- health workshops or information sessions

Mobility and Dexterity

- mobility aids: walking stick, walking frame, wheelchair
- electrical bed
- lifter
- shower chair, toilet surround

Personal Care

- showering
- dressing
- toileting
- grooming
- feeding
Personal Safety
- personal alarm with 24-hour emergency support in Mandarin and Cantonese

Home Maintenance

- minor home modification (as recommended by occupational therapist)
- lawn mowing
- cleaning gutters
- minor plumbing, electrical and carpentry repairs where safety issues are concerned

Nursing Care

- regular clinical assessment and clinical care review
- wound care
- changing catheter
- identifying and addressing clinical risks, e.g weight loss, pain, side effects of medications

Case Management

- initial and ongoing assessments of the consumer’s needs – health needs, social needs, support needs and general well-being needs
- ongoing monitoring of the consumer’s progress
- assisting the consumer to coordinate the services schedule
- education and support (e.g. dementia care support) for the consumer, their carers and family members
- advocacy support around navigating the aged care and health systems, including applying for higher level care and other additional subsidies when the consumer’s care needs increase, or accessing other available aged care services opportunities
- liaising with other allied health or community care services to ensure the consumer is receiving all required services.

Allied Health

- physio therapist
- occupational therapist
- speech therapist
- dietician
- podiatrist


- nutrition supplement (recommended by dietician or other health professional)
- accessing information on special diets
- special eating utensils/aids

Check My Eligibility

Eligibility is based on your care needs as determined through an assessment, but you must also be:
  • an older person who needs coordinated services to help you stay at home, or
  • a younger person with a disability, dementia or other care needs not met through other specialist services.
Your financial situation won’t affect your eligibility. But you will need a financial assessment to work out exactly how much you may be asked to contribute.
If you think you only need a low level of support – perhaps only one or two services – you may not need a Home Care Package. You may be more suited for help at home through the Commonwealth Home Support Programme.
Check if you meet the requirements for an assessment. if you are ready, apply for an assessment now on My Aged Care or call us on 1800 882 288 for further assistance.


How Does it Work?

The funding amounts will be reviewed by the government annually and waiting times can vary. 

Package Level
Level of Care Needs
Funding Amounts
Approximate Wait Time
Level 1
Basic care needs
$9,026.45 a year
3 - 6 months
Level 2
Low care needs
$15,877.50 a year
9 - 12 months
Level 3
Intermediate care needs
$34,550.90 a year
9 - 12 months
Level 4
High care needs
$52,377.50 a year
9 - 12 months

Call Us on 1800 882 288

Ask more about government funding options and how to apply.

Get Excited to move

The Process is Easy!


Apply for an Assessment

The first step to access government-funded aged care services is to get assessed. You can apply for an assessment online or call My Aged Care on 1800 200 422. An interpreting service will be available if you need help or want to communicate in a language other than English. 
Once your application has been submitted, you will be notified to confirm when the assessment will be done at your home or over the phone.


Prepare for Your Assessment

The assessor will assess your care needs by asking what support you have from your family or friends, how you’re going with completing daily tasks around the home and if you have any health concerns.
The assessor will also work with you to develop your support plan.
A few weeks after the assessment, you will receive a letter to tell you of your assessment outcome. This will include whether you’re eligible to receive a Home Care Package, which level of care of the package you’re eligible for, and the unique referral code of your service.


Contact Us to Commence your Home Care Package

Once you have been allocated a Home Care Package, you will have 56 days to sign a service agreement with a service provider. You can call us on 1800 882 288 and our dedicated staff will guide you through how to get your service started.
If you are not receiving aged pension, you will be required to lodge an income assessment with either Services Australia or the Department of Veteran Affairs (DVA).

Enquire Online

You are always in our care.